FAQs

What are the delivery times?
Delivery times vary depending on the destination and shipping method chosen. Generally, orders are shipped within 24-48 hours and delivered in 2-5 working days for Italy and 5-10 days for abroad.

Do you ship worldwide?
Yes, we ship internationally. Times and costs vary depending on the destination country.

How can I track my order?
After shipping, you will receive an email with a link to track your package in real time.

What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, bank transfer, cash on delivery( only in Italy) and installment payments via KLARNA and PAYPAL services

Is online payment safe?
Yes, we use the most advanced security and encryption systems to protect your data.

Can I pay on delivery?
Cash on delivery is only available for orders in Italy with a small surcharge.

Do you offer watch and jewelry repair services?

Yes, we collaborate with goldsmiths and specialized laboratories for repairs, replacements and renewals of jewelry and watches.

How can I request a repair?
You can contact us by email or phone, or visit our physical store for a free evaluation of your jewelry or watch.

Do you replace watch batteries and bands?
Yes, we offer battery, strap and other component replacement service.

Can I return a product if I don't like it?
Yes, you have 30 days to return the product if it does not meet your expectations. It must be in perfect condition, unused and with the original packaging.

How long is the warranty on your products?
All our watches and jewellery have a minimum 24 month guarantee against manufacturing defects.

How can I start a return procedure?
Please email us with your order number and we will provide return instructions.

Can I customize a piece of jewelry or a watch?
Yes, we offer custom engraving and alterations upon request. Contact us for more details.

Do you provide gift wrapping?
Yes, you can select the gift wrapping option at checkout.

Can I buy a gift card?
Absolutely! We offer digital gift cards in various amounts, perfect for a special gift.