Refund policy


You can ask for the replacement or full refund of the item for any reason within 30 days of receipt. The sale of all our items is identified as a distance contract, therefore governed by Legislative Decree n. 206/05 and succ. mod. which regulates the matter of contracts made outside commercial premises.

If you are a consumer and you have not purchased by indicating the VAT number, you have the right to withdraw from the purchase contract for any reason, without providing explanations and without any penalty, within 30 days of receipt of the item.

You also have the right to ask us to replace and / or exchange the goods with another object of the same value.

The notice of withdrawal must be sent by e-mail or fax within the prescribed terms or by registered letter with acknowledgment of receipt addressed to Gioielleria Lucio Tosti Corso Mazzini, 206 87100 Cosenza.

Returns must be perfectly intact and in their original packaging complete with receipt, guarantees and everything that contained the shipment at the time of receipt. The shipment and the goods, until the certificate of receipt in our warehouse is under your full responsibility. We recommend that you return with tracked shipping, otherwise, if we do not receive the return and without proof of shipment, we will not be able to refund you.

As soon as the goods arrive at our address, we will handle your request as quickly as possible.

The right of withdrawal is totally lost due to lack of the essential condition of integrity of the goods (packaging and / or its contents), and if we ascertain: the absence of integral elements of the product (accessories, cables, manuals, parts, ...), damage to the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, we will return the purchased good to the sender, charging the shipping costs to the sender.

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