Where is your company located?

GioielliTosti.it is the online shop of Gioielleria Lucio Tosti, located in Cosenza at Corso Giuseppe Mazzini 206. We are a historic business, established in 1972, with over 50 years of experience in the world of jewelry and watches. With our e-commerce site, for over 10 years, we have offered only certified products online, secure shipping, and a customer service always ready to help! Learn more about us, contact us for any information , or visit us, either in Cosenza, in the center of the pedestrian area and the MAB Museum - Bilotti Open-Air Museum.

How can I be sure of the quality of the products I purchase?

All our jewelry and watches are selected from the best brands and come with certificates of authenticity. Our extensive experience guarantees the utmost attention to quality.See our customer reviews.

What makes GioielliTosti.it's selection unique?

We offer a full range of jewelry in gold, silver, stainless steel, and precious stones. You can find collections of necklaces, bracelets , earrings , and rings , as well as watches for men and women . We only select top-quality brands and carefully crafted products, and we offer men's and women's watches from the best brands. Both in-store and online, you'll always find new arrivals and exclusive collections.

Can I find both classic and trendy jewelry?

Yes, our catalog includes both classic collections and the latest trends, to suit every style and occasion.

Why should a man buy from GioielliTosti.it?

We offer watches, bracelets, and men's jewelry from top brands, ideal for every occasion, from a special gift to an everyday accessory, with the security of a historic jewelry store. Discover our men's gift collection .

Why should a woman buy from GioielliTosti.it?

We offer elegant, refined, and customizable jewelry, perfect for enhancing any look or celebrating special moments, with the guarantee of quality and style that only a jewelry store with over 50 years of history can offer. Visit our women's gift collection.

WHAT CUSTOMERS ASK BEFORE PURCHASING

Is the product guaranteed and certified?''

Yes, each item comes with a certificate of authenticity and an official guarantee.

Can I see detailed photos before purchasing?

Yes, each product page features high-resolution photos, and we can send additional images or videos upon request.

How long does it take to receive a customized product?

Delivery times may vary depending on the type of customization requested, but generally shipping occurs within 5-7 working days from the order.

Can I request changes after placing my order?

If your order has not yet been processed, you can make changes by contacting our customer service promptly.

What happens if I decide to permanently modify the product and pay for it, but when the item arrives I ask to return it because I don't like it?

In this case, the product, after the permanent modification, can no longer be put back on sale, so it is not possible to request a return for any reason.

CUSTOMIZE A WATCH

Can I customize a watch purchased online?

Yes, we offer customization services such as caseback engraving, strap selection, and gift wrapping. You can request engraving with a date, name, or special phrase by contacting us to discuss feasibility and discuss your request.

Is it possible to change the strap before shipping?

We'll be happy to receive your contact information before ordering and will evaluate your request. You can then choose from a variety of strap materials and colors and request a replacement before shipping. Our customer service team will guide you in choosing the best option for your needs.

CUSTOMIZE A JEWEL

How can I personalize a piece of jewelry (bracelet, necklace, ring)?

We offer personalized engravings on rings, bracelets, pendants, and other jewelry. You can add names, dates, or short messages to make each piece unique. Simply select the engraving option on the product page and enter your desired text.

Is it possible to request personalized gift packaging?

Yes, you can add elegant gift wrapping and a personalized message to every order, ideal for anniversary gifts, birthdays or other special occasions.

MEASURE AND FIT BEFORE SHIPMENT

What should I do if I need a specific size for rings, bracelets, or necklaces?

During checkout, you can specify your desired size or request a custom sizing. We offer length adjustment services for bracelets and necklaces, as well as ring sizing before shipping, at no additional cost for most products.

How do I know what my size is?

You'll find a detailed size guide on the website, or you can contact our customer service for assistance in choosing the right size.

What payment methods do you accept?

We accept several payment methods for your convenience and security:

• Credit and debit cards (Visa, Mastercard, American Express, Postepay and other prepaid cards)
• PayPal, with the option to pay even without an account via guest mode
• Advance bank transfer
• Cash on delivery (available only in Italy with a small surcharge)
• Pay in installments through services like Klarna and PayPal Pay in 3 interest-free installments

Is online payment safe?

Yes, we use the most advanced SSL security and encryption systems to protect your personal and financial data. Card transactions are handled by certified circuits that adopt 3D Secure security protocols (Verified by Visa and Mastercard SecureCode) and require the CVV code to prevent fraud. PayPal and other third-party services handle sensitive data directly, ensuring additional protection.

Can I pay on delivery?

Cash on delivery is available exclusively for orders shipped within Italy and requires a small surcharge on the total cost. This method allows you to pay in cash directly to the courier upon receipt of your package, offering a convenient option for those who prefer not to use online payments.

What are the delivery times?

Delivery times depend on the destination and the chosen courier. In Italy, most orders are shipped within 24-48 business hours and delivered in 2-5 business days. For islands, Calabria, Basilicata, and certain areas, delivery may take up to 72 hours or 2-3 business days. For international shipments, delivery times generally vary between 5 and 12 business days depending on the destination country.

Do you ship worldwide? What are the costs?

Yes, we ship internationally with reliable couriers such as DHL, GLS, and BRT. Shipping costs vary based on the destination: within Italy, shipping is free, while abroad, costs can range from €15 to over €65 depending on the geographic area. We always offer package tracking and dedicated customer support.

How can I track my order?

After shipping, you'll receive an email with your tracking number and a direct link to track your delivery in real time. You can check the location of your package and the expected arrival date directly on the courier's website.

Why Choose GLS and DHL for Shipping?

GLS It is one of the main European couriers, with a strong presence in Italy and throughout Europe, ideal for national and community shipments thanks to competitive rates and fast delivery times (24-48 hours in Italy, 2-3 days in Europe)
DHL is a world leader in international shipping, with a global network covering over 220 countries and territories, ensuring fast and safe deliveries even to the most complex non-EU destinations.

Is there a different, guaranteed shipping option for high-value orders?

For high value orders , Gioielleria Lucio Tosti avails itself of the collaboration with Ferrari Spa , a world leader in the logistics and shipping of jewelry and luxury goods. This exclusive service guarantees maximum security and discretion throughout the entire transportation and delivery process.

Can I return a product if I don't like it?

Yes, you can return the product within 30 days from the date of receipt if it does not meet your expectations. It is important that the item is in perfect conditions , unused and with the original packaging intact. The return must be made following our instructions to ensure a correct refund or replacement process.

How long is the warranty on your products?

All our watches and jewelry are covered by a minimum guarantee of 24 months against manufacturing defects. The warranty does not cover damage caused by misuse, accidents or normal wear and tear. In case of problems, our customer service will assist you in repairing or replacing the product.

How can I start a return procedure?

To start the return, simply send us an email indicating the order number and the reason for the return. We will provide you with all the detailed instructions to ship the product safely and quickly. The refund or replacement will be processed as soon as we receive and verify the return.

Do you offer watch and jewelry repair services?

Yes, at Lucio Tosti Jewelers, located at Corso Giuseppe Mazzini 206 in Cosenza, we collaborate with goldsmiths and specialized workshops to offer jewelry and watch repair, replacement, and renovation services. Whether it's mechanical repairs, welding, polishing, or gemstone repairs, we guarantee professionalism and craftsmanship.

How can I request a repair?

You can easily contact us by email or phone, or visit our physical store in Cosenza for a free appraisal of your jewelry or watch. Our expert staff will guide you in choosing the best service and provide you with a transparent quote.

Do you replace watch batteries and straps?

Yes, we offer a full battery, strap, and other component replacement service for watches of all brands. You can bring your watch into our store for a quick and professional replacement, with the guarantee of using only original or high-quality replacement parts. Alternatively, contact us online; we'll do our best to accommodate your needs.