WHAT CUSTOMERS ASK BEFORE PURCHASING

Is the product guaranteed and certified?''

Yes, each item comes with a certificate of authenticity and an official guarantee.

Can I see detailed photos before purchasing?

Yes, each product page features high-resolution photos, and we can send additional images or videos upon request.

How long does it take to receive a customized product?

Delivery times may vary depending on the type of customization requested, but generally shipping occurs within 5-7 working days from the order.

Can I request changes after placing my order?

If your order has not yet been processed, you can make changes by contacting our customer service promptly.

What happens if I decide to permanently modify the product and pay for it, but when the item arrives I ask to return it because I don't like it?

In this case, the product, after the permanent modification, can no longer be put back on sale, so it is not possible to request a return for any reason.

CUSTOMIZE A WATCH

Can I customize a watch purchased online?

Yes, we offer customization services such as caseback engraving, strap selection, and gift wrapping. You can request engraving with a date, name, or special phrase by contacting us to discuss feasibility and discuss your request.

Is it possible to change the strap before shipping?

We'll be happy to receive your contact information before ordering and will evaluate your request. You can then choose from a variety of strap materials and colors and request a replacement before shipping. Our customer service team will guide you in choosing the best option for your needs.

CUSTOMIZE A JEWEL

How can I personalize a piece of jewelry (bracelet, necklace, ring)?

We offer personalized engravings on rings, bracelets, pendants, and other jewelry. You can add names, dates, or short messages to make each piece unique. Simply select the engraving option on the product page and enter your desired text.

Is it possible to request personalized gift packaging?

Yes, you can add elegant gift wrapping and a personalized message to every order, ideal for anniversary gifts, birthdays or other special occasions.

MEASURE AND FIT BEFORE SHIPMENT

What should I do if I need a specific size for rings, bracelets, or necklaces?

During checkout, you can specify your desired size or request a custom sizing. We offer length adjustment services for bracelets and necklaces, as well as ring sizing before shipping, at no additional cost for most products.

How do I know what my size is?

You'll find a detailed size guide on the website, or you can contact our customer service for assistance in choosing the right size.