Are taxes and shipping included in the price at checkout?

For orders delivered to Italy, all prices include VAT and shipping is always free.
For European Union (EEC) countries, VAT is already included in the prices, while shipping costs may vary depending on the destination country and will always be clearly indicated at checkout.
For orders destined for non-EU countries, shipping to the place of delivery is included in the price, but any customs duties and local taxes will be borne by the recipient and must be paid directly to customs through the DHL courier who will take care of customs clearance and final delivery.

Can I cancel an order after placing it?

Yes, you can cancel your order by sending us a message via email or using the contact form, but only if the order has not yet been processed and shipped. We recommend contacting us as soon as possible to check on the status of your order.

What should I do if I have problems with shipping?

Once your order ships, you'll receive an email with your tracking number. If you encounter any problems or delays, you can check the courier's website directly or contact the delivery post office using the code provided. If you need further assistance, you can always contact us and we'll be happy to assist you.

How long does it take to receive my order?

Delivery times depend on the destination country. In Italy, delivery usually takes 24-48 business hours from dispatch. For other European and international countries, delivery times may vary and will be indicated in the order confirmation. In any case, you will receive a tracking number to monitor the status of your shipment.

Will I receive a confirmation of my order?

Yes, as soon as you complete your purchase, you'll receive an order confirmation email with a summary of all your details: products purchased, shipping address, and payment method. We'll then send you a second email once your order has shipped, with a tracking link.

Can I request gift wrapping or a personalized message?

Of course! During checkout, you can let us know if you'd like gift wrapping or a personalized message included in your package. We offer this free service to make your purchase even more special.